Shipping Information and Order Management for Riwayat Fabrics Online Store

Expected Delivery Time

  • Within Pakistan: 4-5 working days (Once the order has been confirmed)
  • International: 6-10 working days (Once the order has been confirmed)
  • Please note that the order delivery/dispatch may get delayed due to the influx of orders during sales and new collection launches.

Address Modifications

  • Address modifications are not allowed once the order has been placed (including COD and online paid orders).

Couriers

  • Pakistan: Call Courier / TCS / Pakistan Post
  • International: DHL / FedEx / UPS / Cargo

Order Processing Time

  • Please allow up to 2 working days to prepare all orders placed from Mondays to Fridays.
  • Orders placed on Saturday, Sunday, or any gazetted holidays will be sent for processing on the next working day.
  • During rush hours or delays in the verification of information, orders can face temporary delays.
  • Orders placed through the online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further.
  • Payments will be collected from the shipping address for all cash-on-delivery methods.
  • Once the order is shipped, you will receive an email containing tracking information. Be sure to check the junk/spam folder as well.

Shipping and Customs Duties

  • Shipping charges are based on the destination, size, and weight of your order on international orders.
  • Any customs duties or taxes, if applicable by the respective country’s officials will be borne by the customer.
  • We currently offer free local shipping within Pakistan.

Order Cancellations

  • Orders placed through credit card or any other online payment system have to go through a fraud status check, and once cleared by our payment processor will be processed further. If the fraud status returns ‘failed’, the order is cancelled automatically.
  • For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 4 confirmation calls. If left unattended, your order will be cancelled.
  • Orders can be cancelled upon the customer’s request any time before they are processed.
  • Riwayat Fabrics may cancel orders for any reasons which may include:
    • Out of stock items
    • Pricing or technical errors